ℹ️Frequently Asked Questions
❓ QueenCard FAQ — Everything You Need to Know
Welcome to our FAQ! Whether you’re a new customer or a regular, here are answers to the most common questions we receive at QueenCard — Your Best Top-Up Buddy 👑
🕐 What are your operating hours?
We’re open every day from 10:00AM to 1:00AM (SGT).
Most orders are completed within 15–60 minutes, even during peak hours.
📦 How do I place an order?
1. Go to https://queencard.net
2. Choose your game/service
3. Enter your game UID, email, or account info (as requested)
4. Select your package and checkout
5. Message us on WhatsApp to confirm your order ➝ tinyurl.com/queencardco
💳 What payment methods do you accept?
We currently accept:
• PayNow
• Debit/Credit Card (Visa, Mastercard)
• GrabPay
• Bank Transfer
• SingTel Dash
Payment instructions will be shown during checkout.
🔒 Is login required for top-up?
• For most games (e.g. PUBG, HoK), no login is needed — just your UID or Username
• For some services and games like YouTube Premium, we require a temporary login to activate the subscription
We never access anything else, and your privacy is fully respected.
⏳ How long does the top-up take?
Most orders are completed within 15 to 60 minutes after payment confirmation.
If there’s any delay (e.g. server issues), we’ll inform you promptly on WhatsApp.
📲 Where do I send payment proof?
After checkout, you’ll be auto-redirected to WhatsApp.
If not, just message us manually here:
👉 tinyurl.com/queencardco
Please send:
• Screenshot of your payment
• Your UID or login info (if not submitted already)
🧾 Can I request a custom order or game?
Yes! Just message us if you:
• Want to top-up a game not listed
• Need special bundles or quantities
• Want to buy multiple items in one go
We’ll do our best to assist!
🎁 How do Loyalty Rewards work?
When you order via queencard.net, you automatically earn store credits (0.1% of your cart value). These credits are auto-applied to your next order.
No sign-ups or codes needed — just enjoy the extra savings 💸
💬 Do you offer refunds?
Once an order is processed and fulfilled, we do not offer refunds.
If there's an issue (wrong UID, double order, etc.), please contact us immediately — we’ll do our best to help resolve it.
🛡️ Is QueenCard safe and legit?
Yes! We’ve served 1000+ customers, fulfilled hundreds of 5-star orders, and operate with full transparency.
We don’t do scummy refund methods, fake top-ups, or sketchy logins.
We're proudly Singapore-based 🇸🇬
👩🎤 Who is Himeko?
That’s Himeko, our anime-style mascot!
She’s the heart of QueenCard — cheerful, loyal, and always supporting you on your top-up journey 🐾
You’ll see her featured on banners, promos, and special events 💖
🧠 Not sure how to find your UID?
Every game is different. If you’re unsure how to find your UID or login method, just drop us a message — we’ll guide you step-by-step!
📞 Still have questions?
Message us anytime! We’re friendly, fast, and here to help.
👉 tinyurl.com/queencardco
Thanks for choosing QueenCard — Your Best Top-Up Buddy!
We’re here to make your gaming experience smoother, faster, and more rewarding 🎮👑
Welcome to our FAQ! Whether you’re a new customer or a regular, here are answers to the most common questions we receive at QueenCard — Your Best Top-Up Buddy 👑
🕐 What are your operating hours?
We’re open every day from 10:00AM to 1:00AM (SGT).
Most orders are completed within 15–60 minutes, even during peak hours.
📦 How do I place an order?
1. Go to https://queencard.net
2. Choose your game/service
3. Enter your game UID, email, or account info (as requested)
4. Select your package and checkout
5. Message us on WhatsApp to confirm your order ➝ tinyurl.com/queencardco
💳 What payment methods do you accept?
We currently accept:
• PayNow
• Debit/Credit Card (Visa, Mastercard)
• GrabPay
• Bank Transfer
• SingTel Dash
Payment instructions will be shown during checkout.
🔒 Is login required for top-up?
• For most games (e.g. PUBG, HoK), no login is needed — just your UID or Username
• For some services and games like YouTube Premium, we require a temporary login to activate the subscription
We never access anything else, and your privacy is fully respected.
⏳ How long does the top-up take?
Most orders are completed within 15 to 60 minutes after payment confirmation.
If there’s any delay (e.g. server issues), we’ll inform you promptly on WhatsApp.
📲 Where do I send payment proof?
After checkout, you’ll be auto-redirected to WhatsApp.
If not, just message us manually here:
👉 tinyurl.com/queencardco
Please send:
• Screenshot of your payment
• Your UID or login info (if not submitted already)
🧾 Can I request a custom order or game?
Yes! Just message us if you:
• Want to top-up a game not listed
• Need special bundles or quantities
• Want to buy multiple items in one go
We’ll do our best to assist!
🎁 How do Loyalty Rewards work?
When you order via queencard.net, you automatically earn store credits (0.1% of your cart value). These credits are auto-applied to your next order.
No sign-ups or codes needed — just enjoy the extra savings 💸
💬 Do you offer refunds?
Once an order is processed and fulfilled, we do not offer refunds.
If there's an issue (wrong UID, double order, etc.), please contact us immediately — we’ll do our best to help resolve it.
🛡️ Is QueenCard safe and legit?
Yes! We’ve served 1000+ customers, fulfilled hundreds of 5-star orders, and operate with full transparency.
We don’t do scummy refund methods, fake top-ups, or sketchy logins.
We're proudly Singapore-based 🇸🇬
👩🎤 Who is Himeko?
That’s Himeko, our anime-style mascot!
She’s the heart of QueenCard — cheerful, loyal, and always supporting you on your top-up journey 🐾
You’ll see her featured on banners, promos, and special events 💖
🧠 Not sure how to find your UID?
Every game is different. If you’re unsure how to find your UID or login method, just drop us a message — we’ll guide you step-by-step!
📞 Still have questions?
Message us anytime! We’re friendly, fast, and here to help.
👉 tinyurl.com/queencardco
Thanks for choosing QueenCard — Your Best Top-Up Buddy!
We’re here to make your gaming experience smoother, faster, and more rewarding 🎮👑